Melissa Redd, REALTOR®, brokered by eXp Realty

Buyer's guide

Whose agent is that, exactly?

South Carolina recognises five kinds of brokerage relationship. The difference between being a client and a customer decides what anyone owes you — and it is settled by a form most people sign in the first five minutes.

South Carolina requires this site to link the state agency disclosure, and it does — in the footer of every page. What no page here has ever done is explain it. That is the gap this fills.

The form you are handed in the first few minutes decides whether the person showing you houses actually represents you. Most people sign it without reading it, because it arrives before anything feels consequential.

Client or customer — the whole thing turns on this

SC Code § 40-57-30 draws the line at a written agreement:

  • A client is a party who has a written agency agreement with a brokerage firm.
  • A customeris a person who uses the firm’s services without establishing an agency relationship.

Both get shown the same houses. Both get answers to their questions. Only one of them is represented. If you have ever wondered whose interests the agent at an open house is serving, that is the question the paperwork already answered.

The five relationships the state allows

§ 40-57-350(A) lists exactly five:

  • Seller agency
  • Buyer agency
  • Disclosed dual agency— one firm holding two clients in the same transaction, giving limited services to both
  • Designated agency— two clients receiving nearly equivalent treatment through separate designated licensees
  • Transaction brokerage— customer service without representing either party

Note what the middle three have in common: a firm can be involved on both sides at once. That is legal here. It is also the arrangement most worth understanding before you are in it.

Dual agency needs your written permission, in advance

§ 40-57-350(I)(1): a brokerage firm may act as a disclosed dual agent only with the prior informed and written consent of all parties. The agreement must be signed, must specify the transaction, and must name the parties. Not a general acknowledgement filed at the start — a specific consent for a specific deal.

And it has a deadline

The statute does not leave the timing to whoever is holding the pen. Under the same section, disclosure must come at the latest before writing an offer if you are a buyer, and before signing the sales contract if you are a seller.

If a dual-agency consent turns up at the closing table, it is late by the statute’s own clock.

What to actually do with this

Ask one question at the first meeting, before you tour anything: am I a client or a customer, and which of the five is this? It takes ten seconds, the answer is required to be given to you anyway, and it is the cheapest piece of due diligence in the entire process.

The rest of what happens between that conversation and the keys is in the closing guide and the buying questions.

Common questions

What is the difference between a client and a customer in a South Carolina real estate transaction?
A written agreement. Under SC Code § 40-57-30, a client is a party who has a written agency agreement with a brokerage firm; a customer is a person who uses the firm's services without establishing an agency relationship. Both may be shown the same houses. Only one of them is represented. This is the single most consequential distinction in the early part of a transaction, and it is settled by paperwork most buyers sign quickly at a first meeting.
What kinds of brokerage relationship does South Carolina allow?
Five, listed in SC Code § 40-57-350(A): seller agency, buyer agency, disclosed dual agency, designated agency, and transaction brokerage. Section 40-57-30 defines the last three — dual agency is one firm holding two clients in the same transaction and giving limited services to both; designated agency is two clients receiving nearly equivalent treatment through separate designated licensees; a transaction broker provides customer service without representing either party.
Can the same firm represent both the buyer and the seller?
Only with everyone's written permission. SC Code § 40-57-350(I)(1) provides that a real estate brokerage firm may act as a disclosed dual agent only with the prior informed and written consent of all parties, and the agreement must be signed, must specify the transaction and must name the parties. The statute also fixes when this has to happen rather than leaving it to the end: at the latest before writing an offer if you are a buyer, and before signing the sales contract if you are a seller.

Not sure what you signed?

Send me the form. I'll tell you plainly which of the five it is and what it means for you.

(650) 346-3315